No patient left unanswered.
When the front desk can't pick up, CallAndReply answers the call, takes the message, books the appointment and follows up on WhatsApp. In the patient's language, day and night.
- Incoming call, desk busy → AI answered
- “Strong toothache” → urgent alert to the dentist
- Appointment booked · Wed 10:30
- Reminders sent for tomorrow · 14 patients
The clinic is closed. The phone is still ringing.
A patient with pain, a new patient comparing clinics, someone who wants to move tomorrow's visit. A call that goes unanswered often ends at the next clinic on the list.
Four things the pilot sets up for your clinic
-
01Missed call
The call is answered
No one free at the desk? The call moves to the AI receptionist. If the patient hangs up first, a WhatsApp message invites them to reply.
Summary to the clinic within the minute -
02Booking
The appointment is booked
It offers a free slot read from your calendar and books it, by phone or by WhatsApp.
Google Calendar first; other systems checked in the pilot -
03Reminder
The patient is reminded
The day before, a WhatsApp reminder based on the calendar. The patient confirms, cancels or moves the visit, and the calendar is updated.
Fewer empty chairs -
04Message & urgency
Urgent cases reach you
It takes the message in four questions. If it sounds urgent, the dentist gets an immediate WhatsApp alert.
Name · reason · urgency · best time to call back
One clear message, on the app they already use.
In their languageHebrew, Arabic, Russian, English, French and four more. The AI follows the language the patient speaks.
Honest about being an assistantIt introduces itself as the clinic's AI assistant and never commits to anything the clinic hasn't approved.
A person when it mattersUrgent or sensitive cases go to your team, with a summary they can read in ten seconds.
Three ways to connect, chosen with you
Forward when busy
You keep your current line and switchboard. Unanswered or busy calls are forwarded to your CallAndReply number.
Clinic first, then AI
Your phones ring first. After a set time the AI answers. Every call is logged, including callers who hang up early.
AI answers, then transfers
The AI answers every call, handles what it can and transfers to the right person when needed.
Each option is tested on a real line during the pilot before it goes live at your clinic.
Your team stays with the patient in the chair.
No stepping out mid-treatment to grab the phone, no list of missed calls at the end of the day. Each request arrives as a short summary, ready to act on.
Beyond the phone: a full AI office team.
For clinics that want more than a receptionist: several AI assistants, each with one job, working for the owner and the team. Our own reference is the DentalMaster Office, in service every day.
Recognises the owner by number, reads the day's tasks and notes new ones. Other callers leave a message.
DentalMaster Office · in serviceSorts each call, records the request for the right person and sends a summary on WhatsApp.
Line 055-507-2741 · in serviceWhen something urgent happens, she calls the owner and explains why, within the hours he chose.
DentalMaster Office · in serviceCalls a supplier or a lab with one question, introduces herself as an AI assistant, commits to nothing and reports the answer.
Tested on a real callTry it on your own phone line.
We are opening the pilot to a small number of dental clinics in Israel. We set everything up, measure together for two weeks, and you decide with real numbers.
- Week 0Setup: your number, your hours, your calendar, your questions.
- Weeks 1–2Live on your line. Every call and message is logged.
- ReportCalls answered, patients recovered, appointments booked, reminders confirmed.